💡ABOUT AURA
When can I expect to see results?
Oui, les produits SYLYS™ sont conçus pour toutes les personnes à partir de 6 ans.
Combien de temps un crayon peut-il me durer ?
Absolutely! AURA is designed to be safe and effective, incorporating approved and recognized technologies:
Certifications: AURA meets European and international safety standards (CE, FCC, RoHS), ensuring reliable and risk-free use.
Research-validated technology: Red light therapy, initially developed by NASA to help astronauts regenerate skin cells, has since become a widely recognized and effective treatment for skin and hair. The red and blue light features in AURA have been extensively studied for their beneficial effects.
Non-invasive: AURA is suitable for all skin types and scalps. However, do not use on irritated or damaged skin.
What is the recommended frequency of use?
Hair : Use for 10 to 15 minutes per session, 4 times a week. This helps revitalize the scalp and strengthen hair.
Face : 10 minutes per session, 2 to 3 times a week, for toned, glowing skin.
Body : 10 to 15 minutes per session, 2 to 3 times a week, to soothe and tone targeted areas.
For best results, gradually increase intensity levels and adjust based on personal preference (maximum 10 minutes per session and per area).
Please read the User's Manual before using Aura.
Can I use AURA with skincare products?
Absolutely! AURA is compatible with your favorite serums or oils. Apply them to your hair or skin before using AURA to maximize the benefits. For best results, always patch-test your product before use.
Precautions
Before using AURA, carefully read the user manual provided in the package to ensure safe and proper use.
🚫 Contraindications (Who Should Not Use This Device?)
This device is not suitable for:
Individuals with pacemakers, metal implants, or electronic medical devices.
Pregnant or breastfeeding individuals.
Those with epilepsy, heart conditions, or severe skin disorders.
Users who have undergone recent facial plastic surgery or subcutaneous implants.
🛑 Safety Warnings
Do not use the device on wet skin or in humid environments (shower, bath...).
Avoid direct contact with the eyes and thyroid area.
Do not use while charging.
Use for a maximum of 15 minutes per session per treatment area.
If you experience discomfort or irritation, discontinue use immediately.
📌 Legal Disclaimer
This device is for cosmetic use only and is not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease. If you have any medical concerns, consult a healthcare professional before use.
📦 ABOUT DELIVERY
What's included in my package?
Une livraison standard mise en moyenne 2 à 5 jours ouvrés à arriver à votre domicile avec Colissimo.
How long does delivery take?
Oui, 2 jours après votre commande, vous recevez automatiquement un numéro de suivi. Ce dernier pourra être insérer sur notre page de suivi de colis accessible ici .
I made a mistake in my shipping address. Can I fix it?
Oui, une garantie satisfait ou remboursé de 14 jours est offerte pour toute commande sur sylys.fr :)
How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number.
Use this number to follow your order’s status on the carrier’s website.
If you don’t see any updates, please wait 1 to 4 business days before reaching out to us.
I think my package was stolen. What should I do?
In the case of stolen or lost packages, check with your carrier or local post office first.
We are not responsible for packages left in unsecured locations, but we recommend reviewing our refund policy or contacting us for further assistance.
💳 ABOUT PAYMENT
Can I cancel my order?
Yes, orders can be canceled within 12 hours of purchase.
After this period, your order may already be in processing or dispatched.
Please contact us immediately with your order number for assistance.
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express) and Apple Pay.
All transactions are secure and encrypted.