💡ABOUT AURA

When can I expect to see results?

With regular and consistent use of AURA, you may start noticing visible improvements with your hair, skin, and body in as little as a few weeks.

Can I use AURA safely?

Absolutely! AURA is designed to be safe and effective, incorporating approved and recognized technologies:

Certifications: AURA meets European and international safety standards (CE, FCC, RoHS), ensuring reliable and risk-free use.

Research-validated technology: Red light therapy, initially developed by NASA to help astronauts regenerate skin cells, has since become a widely recognized and effective treatment for skin and hair. The red and blue light features in AURA have been extensively studied for their beneficial effects.

Non-invasive: AURA is suitable for all skin types and scalps. However, do not use on irritated or damaged skin.

What is the recommended frequency of use?

Hair : Use for 10 to 15 minutes per session, 4 times a week. This helps revitalize the scalp and strengthen hair.

Face : 10 minutes per session, 2 to 3 times a week, for toned, glowing skin.

Body : 10 to 15 minutes per session, 2 to 3 times a week, to soothe and tone targeted areas.

For best results, gradually increase intensity levels and adjust based on personal preference (maximum 10 minutes per session and per area).

Please read the User's Manual before using Aura.

Can I use AURA with skincare products?

Absolutely! AURA is compatible with your favorite serums or oils. Apply them to your hair or skin before using AURA to maximize the benefits. For best results, always patch-test your product before use.

Precautions

Before using AURA, carefully read the user manual provided in the package to ensure safe and proper use.

🚫 Contraindications (Who Should Not Use This Device?)

This device is not suitable for:

Individuals with pacemakers, metal implants, or electronic medical devices.

Pregnant or breastfeeding individuals.

Those with epilepsy, heart conditions, or severe skin disorders.

Users who have undergone recent facial plastic surgery or subcutaneous implants.

🛑 Safety Warnings

Do not use the device on wet skin or in humid environments (shower, bath...).

Avoid direct contact with the eyes and thyroid area.

Do not use while charging.

Use for a maximum of 15 minutes per session per treatment area.

If you experience discomfort or irritation, discontinue use immediately.

📌 Legal Disclaimer

This device is for cosmetic use only and is not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease. If you have any medical concerns, consult a healthcare professional before use.

📦 ABOUT DELIVERY

What's included in my package?

The AURA set includes everything you need for immediate and convenient use:

  • 1 AURA brush
  • 1 USB charging cable
  • 3 interchangeable heads (hair, face, body)
  • 1 detailed user manual
  • 1 Relumea bag for easy transport

AURA is carefully packaged to ensure secure and flawless delivery. It’s ready to elevate your beauty routine as soon as it arrives!

How long does delivery take?

Depending on your location, delivery generally takes between 6 and 10 business days.

Once your order is dispatched, you will receive an email with your tracking number.

I made a mistake in my shipping address. Can I fix it?

If you’ve made an error with your address, please contact us within 12 hours after placing your order.

Provide your order number and the correct address.

If your order has already been processed or dispatched, we won’t be able to modify the address, and it’s advised to contact the carrier directly.

How can I track my order?

Once your order has been shipped, you’ll receive an email with a tracking number.

Use this number to follow your order’s status on the carrier’s website.

If you don’t see any updates, please wait 1 to 4 business days before reaching out to us.

I think my package was stolen. What should I do?

In the case of stolen or lost packages, check with your carrier or local post office first.

We are not responsible for packages left in unsecured locations, but we recommend reviewing our refund policy or contacting us for further assistance.

💳 ABOUT PAYMENT

Can I cancel my order?

Yes, orders can be canceled within 12 hours of purchase.

After this period, your order may already be in processing or dispatched.

Please contact us immediately with your order number for assistance.

What payment methods are accepted?

We accept major credit cards (Visa, MasterCard, American Express) and Apple Pay.

All transactions are secure and encrypted.